Meeting Client/Customer Expectations Workshop

Meeting Client/Customer Expectations

Keeping the Promise

Customers and clients are the lifeblood of every company. It is through them that your goals are achieved – revenue, growth, profitability. This is accomplished by concentrating on their goals and objectives. What is it that they want or need to accomplish? Any time a sale is made there is an explicit and/or implicit expectation of what your offering will do. There is a promise – a commitment to uphold. How do you keep that promise? What happens if that promise is broken?

This proven workshop is tailored for any individuals with on-going support or service responsibilities to enable them to more effectively appreciate and respond to the client’s/customer’s needs and concerns, in addition to addressing the technical requirements to keep them happy.

Are you doing everything you can do to retain your clients/customers? Are you making sure that your customer service associates meet your customers’ expectations every time – keeping the promise?


We have trained thousands to deliver on the promise. Not in a prescriptive, off-the-shelf manner, but by developing tailored customer service programs based upon the client company’s needs and goals. One size most certainly does not fit all.


SGA can help you create and increase trust and loyalty with your clients/customers so that they know they can rely on, depend on, count on and bank on you.

  • Make client/customer interaction a source of competitive advantage, building barriers to entry.
  • Learning to deal more effectively with tense situations and upset clients/customers.
  • Manage the client/customer experience from the customer’s perspective.
  • Adapt to the client’s/customer’s interpersonal style and priorities.
  • Empathize with clients/customers, their needs, circumstances, and interpersonal priorities.

What people have said about this program

SGA will work with you to develop an interactive program that will complement your business model and help you deliver a consistent, positive approach to problem identification and resolution.

– A Service Director

This was an excellent program and should be presented to all employees.

– Participant

By far the best of its kind.

– Participant